Terms and Conditions
We Want You To Be Pleased With Your Purchase
If you are not pleased, I will work with you to quickly resolve the issue. Please let me know if there is something wrong with your purchase or if the website is not cooperating with you. Contact Teresa by email at teresa@ethelbird.com or by our Contact Us page or by phone at 517-327-1937.
Payment Methods
All prices and transactions are in U.S. dollars. We accept Visa, Master Card, American Express and Discover. The personal information you provide to Ethelbird & Eliza Kids is maintained on secure servers and protected by industry standard Secure Socket Layer encryption. We do not store your credit card information in our website database. When entering personal information, look for an icon (usually a lock) at the beginning of the web address. Also look for “https” at the beginning of the web address indicating you are on a secure page.
If you have trouble entering the credit card information, be sure you do not add spaces or dashes when entering the number. Also if your computer uses auto fill be sure the correct information is being added. Call us if you're having trouble.
Michigan Sales Tax of 6 percent will be collected as required by law on items received in Michigan.
Returns - The Rare Flawed Fabric
We want you to be satisfied with your purchase and we sell only quality fabric. We check our fabric for flaws but if we miss something and you find you have flawed fabric please contact us immediately. If you return it within 30 days of receipt we will replace it or issue a full refund (including shipping).
Returns - Other Products
Due to copyright laws patterns and books may not be returned. Sale fabric and items may not be returned. Fabric (if not washed, cut or altered) and other items in their original package may be returned within 30 days with prior approval from us, shipping will not be refunded.
Fabric Quality
At Ethelbird & Eliza Kids we sell new premium quality fabric from manufacturers who use high quality greige (pronounced "gray") goods and processes to create fine products. Quality threads, dyes, printing processes with high quality screens and engravings, and finishing techniques make the difference in the better quality fabrics. Additionally higher thread count produces a silkier hand. Talented designers create wonderful prints in many gorgeous colors.
Information About Color
We try very hard to make sure the colors in our photos give an accurate view of what the fabrics look like. However, many variables cause colors on monitors to vary. Different monitors and individual monitor settings well as different browsers (Mac, Internet Explorer, Mozilla Firefox, etc) can vary in the way colors look. If you have questions about the color of fabrics please contact us. We will send you a snippet if you need.
